1. Physical Books – Change of Mind
You may return physical books for a change-of-mind refund or exchange within 14 days of delivery, provided that:
- The books are in original, unused condition (no writing, highlighting, damage, or signs of use).
- They are returned with the original packaging where practical.
- You provide proof of purchase.
Return shipping for change-of-mind returns is the customer’s responsibility unless otherwise stated at the time of purchase. Refunds are issued to the original payment method once the returned books have been received and inspected.
We do not accept change-of-mind returns on books that have been damaged, written in, or that are not in resaleable condition.
2. Physical Books – Faulty, Damaged, or Incorrect Items
If a physical book arrives damaged, is faulty, is incorrect, or does not match its description, we will provide a remedy under the Australian Consumer Law. This may include a replacement or full refund (including any shipping paid).
Please notify us as soon as possible and, where relevant, provide photos of the item and packaging. We will arrange the appropriate remedy.
3. Ebooks – No Refunds
Ebooks are non-refundable.
Once an ebook has been purchased and access or a download link has been provided, the sale is final. We do not offer refunds, exchanges, or credits for ebooks, including for change of mind, accidental purchase, or because the content did not meet personal expectations.
4. How to Request a Return or Refund (Physical Books)
To start a return or claim for a physical book:
- Keep the item and packaging.
- Provide your order number and a clear description of the issue (and photos if the item is damaged or faulty).
- Follow any return instructions we provide.
Refunds for approved returns are processed to the original payment method. Processing times depend on the payment provider but are typically completed within 5–10 business days after we receive and approve the return.
5. Items We Cannot Accept for Return
We cannot accept returns for:
- Ebooks
- Physical books that are used, damaged by the customer, or not in original condition.
- Items returned after the 14-day change-of-mind period (unless they fail a consumer guarantee).
6. Refunds
Approved refunds are issued to the original payment method. We do not offer cash refunds or store credit unless required by law or agreed at the time of resolution.
7. Changes to This Policy
We may update this policy from time to time. The version in effect at the time of your purchase applies to that order.