1. What Personal Information We Collect
We may collect the following types of personal information:
- Identity and contact details: name, email address, delivery address, phone number (if provided).
- Account information: username, password, order history, preferences.
- Transaction details: products purchased, payment method used (we do not store full card numbers), order value, shipping details.
- Technical information: IP address, browser type, device information, pages visited, and cookies or similar technologies.
- Communications: any messages you send us or information you provide in forms.
We do not collect sensitive information (such as health or biometric data) unless required by law.
2. How We Collect Personal Information
We collect personal information:
- Directly from you when you create an account, place an order, or fill in forms.
- Automatically through cookies and similar technologies when you browse the website.
- From payment providers and shipping carriers when processing orders (limited to what is needed to complete the transaction).
3. Why We Collect and Use Personal Information
We use personal information to:
- Process and fulfil orders (including shipping physical books and delivering ebooks).
- Manage your account and order history.
- Process payments and issue tax invoices.
- Communicate about your orders (confirmation, tracking, updates).
- Improve the website and customer experience.
- Prevent fraud and maintain security.
- Comply with legal obligations (including GST and consumer law requirements).
We will only use personal information for the purposes for which it was collected, or for related purposes that you would reasonably expect.
4. Disclosure of Personal Information
We may disclose personal information to:
- Payment processors (to complete transactions).
- Shipping carriers (to deliver physical books).
- Service providers who assist with website hosting, analytics, or email delivery (under confidentiality obligations).
- Government authorities if required by law.
We do not sell personal information. We take reasonable steps to ensure third parties handle information appropriately.
5. Overseas Disclosure
Some of our service providers (such as hosting, payment, or analytics providers) may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure the overseas recipient handles the information in a manner consistent with the Australian Privacy Principles.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to operate the website, remember preferences, analyse traffic, and improve performance. You can control cookies through your browser settings. Disabling cookies may affect some website functions.
7. Security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes secure payment processing and access controls. No method of transmission over the internet is completely secure.
8. Access and Correction
You may request access to the personal information we hold about you and ask us to correct it if it is inaccurate, out of date, incomplete, or misleading. We will respond within a reasonable time. In some cases we may refuse access where permitted by the Privacy Act (for example, if it would unreasonably affect someone else’s privacy).
9. Retention
We retain personal information only for as long as needed to fulfil the purposes for which it was collected, or as required by law (for example, tax and accounting records).
10. Complaints
If you believe we have breached the Australian Privacy Principles, you may raise a complaint with us. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
11. Changes to This Policy
We may update this Privacy Policy from time to time. The current version will be available on our website. Continued use of the store after changes constitutes acceptance of the updated policy.