This Shipping Policy applies to physical books and ebooks sold through our online store. It forms part of our terms of sale.
1. Physical Books vs Ebooks
- Physical books are shipped to the delivery address you provide.
- Ebooks are delivered digitally. There is no shipping, no postage charge, and no physical delivery. Access is provided electronically after payment clears (usually immediately or within a short processing period).
2. Where We Ship
We ship physical books Australia-wide to residential addresses, business addresses, PO Boxes, and Parcel Lockers (where the carrier supports them).
We do not currently offer international shipping. Orders cannot be placed for delivery outside Australia.
3. Processing and Dispatch Times
- Orders are processed and dispatched within 1–3 business days after payment clears (Monday–Friday, excluding Australian public holidays).
- Orders placed after our daily cut-off or on weekends/public holidays are processed on the next business day.
- In-stock items are prioritised. Items that must be ordered from a supplier may take longer; any significant delay will be reflected in the estimated delivery time shown at checkout or communicated after the order is placed.
- During peak periods (such as Christmas, major sales, or school holidays) processing times may be longer.
4. Shipping Costs (Australia)
Standard Shipping – Free on all orders
Standard shipping is free for every order of physical books, with no minimum spend required. Shipping is to one address per order.
We do not offer express shipping.
All prices shown at checkout are in Australian dollars and include GST where applicable.
5. Estimated Delivery Times
Delivery times begin after the order has been dispatched. They are estimates provided by our carriers and are not guaranteed. Actual times can be affected by weather, peak demand, carrier delays, or public holidays.
Typical delivery timeframe after dispatch:
4–8 business days Australia-wide (metro, regional, and most remote areas). Remote or difficult-to-reach locations may occasionally take longer.
You will receive a tracking number by email once the order has shipped so you can monitor progress.
6. Delivery Address and Authority to Leave
- You are responsible for providing a complete and accurate delivery address. Incorrect addresses may result in delays, return-to-sender, or additional charges.
- By default, parcels are sent with Authority to Leave / Safe Drop (where the carrier offers it). The carrier may leave the parcel in a safe place on the property if no one is home and a suitable location is available. Once the carrier records the parcel as delivered, responsibility passes to the recipient.
- If you prefer signature-required delivery, note this at checkout (where the option is available). Signature-required parcels that cannot be signed for are usually taken to a nearby collection point.
- We are not responsible for parcels left in a safe place that are subsequently lost, stolen, or damaged after the carrier has marked them as delivered.
7. Lost, Damaged, or Delayed Shipments
We aim to deliver orders in good condition and within a reasonable time. Under the Australian Consumer Law, we are responsible for resolving issues with lost, damaged, or unreasonably delayed goods (we do not pass responsibility solely to the carrier).
- Damaged items: Contact us promptly with photos of the packaging and the item. We will arrange a replacement or refund as appropriate.
- Lost items: If tracking shows the item as delivered but you have not received it, or if tracking stops updating for an extended period, let us know. We will investigate with the carrier and provide a remedy consistent with the Australian Consumer Law.
- Delays: Estimated timeframes are not guarantees. Significant delays outside normal carrier timeframes will be investigated and resolved fairly.
Remedies (repair, replacement, or refund) are provided in line with the Australian Consumer Law consumer guarantees. Nothing in this policy excludes or limits those guarantees.
8. Split Shipments and Backorders
If an order contains items with different availability, we may ship available items first and send the remainder when ready, or hold the entire order until complete (depending on stock and your preferences where selectable). Standard shipping remains free in all cases.
9. Changes to This Policy
We may update this Shipping Policy from time to time. The version in effect at the time of your order applies to that order. The current version will always be available on our website.